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Booking & Cancellation Policy

Booking Information

Bookings are essential in order to secure your spot. Please keep in mind, we cannot guarantee you will get a spot if you show up without a booking.

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Socks are required for all Pilates Reformer classes.

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Please note: ALL passes are non-refundable, non-transferable and non-extendable.

Class Booking and Cancellation Policy 

  • Bookings open 3 weeks prior to class. 

  • Our system will allow 1 x Reformer Pilates booking per day – to ensure everyone has fair opportunity.

  • Please arrive 5-10 minutes before your class as late entry is strictly not permitted. For security reasons, the door to the studio will be locked at the beginning of each class.

  • Reformer Pilates Plymouth has a strict 24-hour cancellation window, if you are not able to attend your booking please cancel at least 24 hours prior to your class start time.

  • All class cancellations must be made via your Account either online or via the app. We do not accept class cancellations via email or phone.

  • If you book a class and fail to cancel your booking at least 24 hours prior, you will be automatically charged for the missed class and not refunded.

  • The missed cancellation is non-refundable.

  • This policy applies to all yoga and Pilates classes.

  • The cancellation and booking policy are in place to ensure everyone has a fair chance to attend.

  • We currently have a minimum age of 18 years old.

Waitlist Policy – Please treat the waitlist like you are booking a class.

 

The waitlist function allows you to waitlist a spot in an already full class. When a spot in the class becomes available, our app will send you a notification to book in (please ensure notifications are turned on) - you have 60 minutes to accept the booking before it moves onto the next person on the list. This way it ensures that the space will be fairly filled. We will advertise the free space up to 30 minutes prior to the class beginning.

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If you have added yourself to the waitlist and no longer want to attend the class, please cancel the waitlisted classes via your Account. 

Membership and Pass Terms and Conditions

Single class pass: Gives you access to 1 Reformer Pilates class at Reformer Pilates Plymouth. Valid for 21 days from purchase date. This pass is non-refundable and non-transferable. No extensions or suspensions available. 

 

5 Class Pass: Gives you access to 5 Reformer Pilates classes at Reformer Pilates Plymouth. Valid for 5 weeks from purchase date. This pass is non-refundable and non-transferable. No extensions or suspensions available. 

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10 Class Pass: Gives you access to 10 Reformer Pilates classes at Reformer Pilates Plymouth. Valid for 3 months from purchase date. This pass is non-refundable and non-transferable. No extensions or suspensions available. 

 

20 Class Pass: Gives you access to 20 Reformer Pilates classes at Reformer Pilates Plymouth. Valid for 6 months from purchase date. This pass is non-refundable and non-transferable. No extensions or suspensions available. 

 

Our offers: NHS, Students, BLOCK members and Alma Yard members 10% discount, please use NHS10, STUD10, BLOCK10 & ALMA10 respectively. Valid ID must be shown upon arrival, otherwise remaining payment will be taken before class. Discount code is valid for single class passes ONLY.

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Gift cards: Gives you access to between 1-3 Reformer Pilates classes at Reformer Pilates Plymouth. Valid for 4 months from purchase date. Gift cards are non-refundable and non-transferable. No extensions or suspensions available. 

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Monthly Membership: Some important information below.

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  • All memberships are rolling monthly direct debits, once set up you will be billed monthly.

  • Monthly memberships allow you to book up to 3 weeks in advance.

  • Monthly memberships give you access to 4 reformer Pilates classes per month, please note that a month can range from 28 – 31 days so you have access to 4 classes within the billing period (if you pay on the 10th, you have access to 4 classes between the 10th of each month). 

  • Credits do not roll over each month, you must use your credits within the billing period.

  • Payments are non-refundable and non-transferable.

  • There is no minimum contract period. A 14 Day notice period before your next scheduled payment is required for membership freezing and cancellation.

  • Payments will continue until further notice from you.​

  • To freeze or cancel your membership you must email  chloe@reformerpilatesplymouth.co.uk stating your full name, email address that account is registered to and reason for cancellation.​

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  • For founding memberships only – all rules above apply but please note, if you wish to freeze or cancel your founding membership at any time, you will lose your founding membership discount and return to normal membership pricing. Founding memberships will last for a total of 12 months from the studio opening date, after such date, memberships will automatically roll into the normal studio membership price.

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